Trueman BrownChartered Accountants

Legal

Regulatory & Company Information

Who we are, how we are regulated and insured, our legal obligations, and what to do if something goes wrong.

1.Practice details

Practice name
Trueman Brown Chartered Accountants
Address
7 Foxglove Road, South Ockendon, Essex RM15 6EU
Principal
Mark Hewitt
Contact
mark@truemanbrown.co.uk+44 (0)1708 397262
Office hours
Monday to Friday, 9:00am – 5:00pm (closed weekends)

2.Professional regulation

Mark Hewitt is a Chartered Accountant. The practice is bound by the bye-laws, regulations and Code of Ethics of his professional body, and by its continuing professional development requirements.

The Code of Ethics requires us to act with:

  • Integrity: being straightforward and honest in all professional and business relationships.
  • Objectivity: not allowing bias, conflicts of interest or undue influence to override our judgement.
  • Professional competence and due care: keeping our knowledge up to date and working diligently.
  • Confidentiality: protecting client information and not disclosing it without proper authority.
  • Professional behaviour: complying with the law and avoiding anything that discredits the profession.

Details of our professional body and membership are available on request from mark@truemanbrown.co.uk.

3.Professional indemnity insurance

We hold professional indemnity insurance as our professional body requires. In line with the Provision of Services Regulations 2009, the name and address of our insurer and the territorial coverage of the policy are available on request from mark@truemanbrown.co.uk or by writing to us at 7 Foxglove Road, South Ockendon, Essex RM15 6EU.

4.Anti-money laundering

Under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002, we must:

  • confirm the identity of every new client, and the people who own or control a business client, before we start work;
  • understand the nature of your business and the source of funds where relevant, and keep this up to date throughout our relationship;
  • keep identification and transaction records for five years after our business relationship ends;
  • report any knowledge or suspicion of money laundering or terrorist financing to the National Crime Agency, without being permitted to tell you that we have done so;
  • be supervised for anti-money laundering purposes by a recognised supervisory body.

Details of our anti-money laundering supervisor are available on request. Our Privacy Policy explains how identity information is used and how long it is kept.

5.Complaints procedure

We aim to provide a high standard of service. If anything falls short, we want to hear about it so we can put it right.

  1. Tell us

    Contact Mark by email at mark@truemanbrown.co.uk, by phone on +44 (0)1708 397262, or in writing to 7 Foxglove Road, South Ockendon, Essex RM15 6EU. Please include what went wrong and what you would like us to do.

  2. We acknowledge and investigate

    We will acknowledge your complaint within five working days, review your file and the work involved, and may contact you to understand the issue fully.

  3. We respond in writing

    We aim to send a full written response within 30 days, explaining our findings and any steps we will take to resolve the matter.

  4. Escalate if you are not satisfied

    If you remain unhappy, you can refer your complaint to our professional body, which can investigate the conduct of its members. We will give you its contact details on request. Concerns about personal data can be raised with the Information Commissioner's Office (opens in a new tab).

6.Related policies

Last updated 24 October 2026.